Customer support via free chat system

runs on Windows
screenshot of LiveZilla

Documentation is an interesting thing. You can spend a lot of time and effort making your website or desktop app just as intuitive and user friendly as possible. For the more complicated stuff, you document it all, clearly and concisely, Maybe for your shrink-wrapped applications, you even send a User Manual to your customers. But when all is said and done, there's going to be somebody who needs some extra hand holding. Whether it's the wise guy who doesn't bother to read the manual, or the newbie who has no idea what you're talking about, they need help. If you've got a big call center, or have farmed it out to somebody else, fine; but it you're a smaller shop, you may not be able to handle all the phone calls in real time. This might be a good situation for live chat help system.

LiveZilla is one such system, but it comes with a special feature: it's free! It runs on your own web server, so you don't have to worry about your proprietary information falling into somebody else's hands. Now when your visitors have questions or concerns, you can handle them right away. Your support team can communicate with each other as well, so all your bases are covered. And to keep administration as simple as possible, LiveZilla is file-based: no database is needed for full functionality. You just have to make sure that your webserver supports PHP (5, 4.1.0 or greater), that's it.

LiveZilla runs under Windows. You'll need to be running Win2k or later, with PHP 4.1 or better on your server. You visitors can access the web client through any browser, so there are no special requirements for them.

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One Response to “Customer support via free chat system”

  1. Austinkir says:

    Very, very nice. Thank you.